Each chargeback received a numeric code which is known as the “reason code”. Reason codes are just what they sound like, an identification code used to categorize why a transaction is being refuted by the card holder. These codes are given by the card issuer at the point of time that the customer disputes a given transaction. This system of codes helps both merchants and the payment acquirer to diagnose errors and improve overall customer satisfaction. Below is a generalized list of Visa and Mas
reason codes
